Refund and Returns Policy

Effective Date: February 20, 2025

At Carximofixcity, we strive to provide our customers with high-quality products and a satisfying shopping experience. If for any reason you are not completely happy with your purchase, we offer a refund and return policy to ensure that you can shop with confidence.

1. Return Eligibility

We accept returns within 30 days of the date your order was delivered. In order to qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition as when it was received.
  • The item must be in its original packaging, with tags still attached (if applicable).
  • Proof of purchase (receipt or order confirmation) must be provided.

Please note that some items may be non-returnable due to hygiene reasons or other special circumstances. These include:

  • Underwear, swimwear, or other intimate apparel.
  • Custom or personalized items.
  • Final sale items.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team at [email protected] or call (925) 229-8261 to request a return authorization. Please include your order number and details about the item(s) you wish to return.

  2. Return Authorization: Once your return is approved, we will provide you with instructions on how to return the item, including the return address.

  3. Package the Item: Carefully package the item(s) you wish to return, ensuring that it is in its original condition and packaging.

  4. Ship the Item: Ship the return item back to us using the carrier of your choice. We recommend using a trackable shipping service to ensure the item reaches us safely.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. If approved, we will process your refund within 5-7 business days.

  • Refund Method: The refund will be issued to your original payment method. If you paid via credit card, the refund will be credited back to the same card. If you paid via PayPal, the amount will be refunded to your PayPal account.
  • Shipping Fees: Please note that shipping fees are non-refundable unless the return is due to an error on our part (e.g., receiving a defective or incorrect item).
  • Restocking Fee: We do not charge a restocking fee for returns.

4. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or style, please return the original item and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide you with a full refund or replacement, including the cost of return shipping.

  • How to report damaged or defective items: Contact our customer service team at [email protected] with photos of the damage or defect, and we will assist you in processing your return or exchange.

6. International Returns

If you are returning an item from outside the United States, please note that you are responsible for return shipping costs, as well as any customs duties and taxes that may apply. We recommend using a trackable shipping service to return items.

7. Contact Us

If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact us:

We are here to help and ensure that your shopping experience with Carximofixcity is seamless and enjoyable!

Thank you for shopping with us!