
Shipping Policy
Effective Date: February 20, 2025
At Carximofixcity, we strive to ensure your orders are processed and shipped as quickly as possible, so you can enjoy your new products without delay. Below is an overview of our shipping policy, including details on processing, delivery options, and other important information.
1. Shipping Locations
We currently offer shipping within the United States and select international locations. Please note that international shipping may be subject to additional fees, including customs duties and taxes. For customers outside of the United States, the final shipping cost and any potential additional charges will be calculated during checkout.
2. Processing Time
- Order Processing: Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the following business day.
- Processing Time: Typically, orders are processed and shipped within 1-3 business days. However, please allow up to 5 business days for order processing during peak seasons or promotional events.
3. Shipping Methods & Delivery Times
We offer a variety of shipping options to suit your needs. Delivery times are estimated based on the shipping method chosen and your delivery location.
- Standard Shipping: Typically arrives within 5-7 business days (US domestic orders).
- Expedited Shipping: Typically arrives within 2-3 business days (US domestic orders).
- Overnight Shipping: For urgent orders, we offer next-day delivery (available only for select locations in the United States).
Note: Delivery times may vary based on your location and the carrier. Please refer to your tracking number for the most accurate delivery information.
4. Shipping Charges
Shipping charges are calculated at checkout based on the size, weight of your order, and delivery location. Any additional shipping costs, such as expedited or overnight delivery, will also be displayed during the checkout process.
- Free Shipping: We occasionally offer free shipping promotions. Be sure to check for any available promotions during checkout.
- International Shipping Fees: For international orders, any customs duties, taxes, and import fees are the responsibility of the customer. These fees are not included in the shipping cost and must be paid upon delivery.
5. Tracking Your Order
Once your order has been processed and shipped, we will send you an email with a tracking number. You can track your order directly through the shipping carrier’s website or via the tracking link in your email.
6. Address Accuracy
Please ensure that the shipping address provided at checkout is complete and accurate. We are not responsible for any delays or lost packages due to incorrect address information. If there are any issues with the address, please contact us immediately to update the details.
7. Order Issues & Missing Shipments
If you have not received your order within the expected delivery time, please contact our customer service team. We will investigate the issue and work with the carrier to resolve it. We are not responsible for delays caused by the shipping carrier, weather conditions, or other external factors.
8. Lost or Damaged Items
While we take every precaution to ensure that your items are packaged securely, accidents may happen during transit. If your order arrives damaged or is lost, please contact us immediately so that we can assist with a resolution, which may include a replacement or refund. Please keep all packaging materials and photos of any damaged items as this may be required for a claim.
9. Return & Exchange Shipping
For information regarding returns and exchanges, please refer to our Refund and Returns Policy. You may be responsible for shipping costs when returning items unless the product was defective or damaged upon receipt.
10. Contact Information
If you have any questions or concerns about our shipping policy or your order, please feel free to reach out to our customer support team:
- Email: [email protected]
- Phone: (925) 229-8261
We are committed to providing you with a smooth and efficient shipping experience, ensuring your purchases arrive safely and promptly. Thank you for shopping with Carximofixcity!